Please note that according to the agreement of Yuxin Fragrance (Shanghai), most customers have a notice period. The fragrance replacement fee will be charged for the fragrance replacement request submitted outside the notice period. If you are not sure, the customer service representative will inform you of the notice period.

Please call customer service (8:00 a.m. to 6:00 p.m. Monday to Thursday, 8:00 a.m. to 5:00 p.m. Friday) or send an email to eecscent@163.com contact us. Our customer service representative will submit an order to replace the machine and provide you with the option of losing/stealing the machine.