Please call customer service (8:00 a.m. to 6:00 p.m. Monday to Thursday, 8:00 a.m. to 5:00 p.m. Friday) or send an email to eecscent@163.com contact us. Our customer service representative will submit the order for replacing the machine and the return label, so that you can send the faulty equipment back. If necessary, the replacement parts can be returned instead of the whole machine. The customer service representative will discuss specific issues with you.

Please do not dispose of the faulty equipment by yourself to avoid incurring non refundable equipment costs due to your machine.

ScentWave: $199+tax

ScentDirect: $299+tax

ScentDirect Tower: $299+tax

Stream：$499

We currently do not provide an online fragrance replacement system. However, it is recommended that you send an email to eecscent@163.com Contact customer service or call us (8:00 a.m. - 6:00 p.m. Monday to Thursday, 8:00 a.m. - 5:00 p.m. Friday) to make a request for changing the fragrance.

Please note that according to the agreement of Yuxin Fragrance (Shanghai), most customers have a notice period. The fragrance replacement fee will be charged for the fragrance replacement request submitted outside the notice period. If you are not sure, the customer service representative will inform you of the notice period.

Please note that according to the agreement of Yuxin Fragrance (Shanghai), most customers have a notice period. The fragrance replacement fee will be charged for the fragrance replacement request submitted outside the notice period. If you are not sure, the customer service representative will inform you of the notice period.

Please call customer service (8:00 a.m. to 6:00 p.m. Monday to Thursday, 8:00 a.m. to 5:00 p.m. Friday) or send an email to eecscent@163.com contact us. Our customer service representative will submit an order to replace the machine and provide you with the option of losing/stealing the machine.

We currently do not provide an online fragrance replacement system. However, it is recommended that you send an email to eecscent@163.com Contact customer service or call us (8:00 a.m. - 6:00 p.m. Monday to Thursday, 8:00 a.m. - 5:00 p.m. Friday) to make a request for changing the fragrance.

Please note that according to the agreement of Yuxin Fragrance (Shanghai), most customers have a notice period. The fragrance replacement fee will be charged for the fragrance replacement request submitted outside the notice period. If you are not sure, the customer service representative will inform you of the notice period.